Customer Service Representative - Syracuse, NY
Position Description
Customer Service Representative
Syracuse, NY 13206 – In-Person Position
Pay: $18–$21 per hour, based on qualifications and experience
Schedule: Monday – Friday, 8:30 AM – 5:00 PM (½ hour unpaid lunch)
About Us
Overhead Door Company of Greater Syracuse, a division of Overhead Door Company of Cortland, Inc., is a leading provider of residential and commercial garage door products and services in Central New York. We're known for our quality products, trusted name, and exceptional customer service. We are seeking a reliable and organized Customer Service Representative to join our in-office team in Syracuse.
Position Summary
The Customer Service Representative is the first point of contact for our customers and plays a vital role in supporting sales, service scheduling, parts counter activity, and clerical operations. This is a full-time, in-person position that requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities
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Answer and route incoming phone calls; resolve basic inquiries or forward messages.
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Take service requests and create work orders in company software.
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Schedule estimate appointments for residential customers.
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Greet walk-in customers and assist with counter sales of parts and accessories.
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Process payments (cash, check, credit card) for sales and services.
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Respond to customer inquiries via email or telephone.
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Proactively communicate order status and updates to customers.
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Call customers to schedule installations and service visits.
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Locate field staff as needed to relay messages or updates.
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Perform data entry for service, sales, inventory, and invoicing tasks.
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Track inventory and enter data related to stock levels and parts.
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File customer records, invoices, and receipts accurately.
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Prepare outgoing mail; occasionally run local errands (e.g., post office).
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Keep the office and showroom clean and organized.
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Provide general clerical support to all staff as directed.
Qualifications
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High school diploma or equivalent
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Experience in customer service, office administration, or clerical support
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Strong multitasking and organizational skills
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Proficiency in Microsoft Office; QuickBooks experience is a plus
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Clear verbal and written communication skills
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Ability to operate common office equipment
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Familiarity with Central New York geography is helpful
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Reliable transportation and valid NYS driver’s license
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Ability to work independently and occasionally close the office alone
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Must pass a pre-employment drug test and physical
Benefits
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Health Insurance
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401(k) with Company Matching
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Life Insurance
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Vacation Time
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Sick Time / PTO
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Holiday Pay
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Short Term Disability
Why Join Us?
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Stable, well-known company with a great reputation
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Supportive team environment
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Opportunities to grow with the company
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Work that makes a visible impact on the customer experience