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Position Description

Company Overview: Join the dedicated team at Overhead Door Company of Greater Syracuse™, a fourth-generation family business owned and operated by the Marsted Family. With roots dating back to 1924, when George Marsted founded an Overhead Door manufacturing plant in Canastota, NY, the Marsted family has a long-standing tradition of excellence in the garage door industry. Today, the family operates three locations: Overhead Door Company of Binghamton™, Overhead Door Company of Cortland™, and Overhead Door Company of Greater Syracuse™. We take great pride in offering our customers the best products and services, backed by a top-notch team that consistently goes the extra mile every day of the week.

Job Description: We are seeking individuals with verifiable experience in the garage door trade to join our team as Installation/Service Technicians. This role involves driving to job sites, assessing customer needs, and completing the installation or repair of doors and dock equipment to ensure customer satisfaction.

Responsibilities:

• Travel to job sites as directed by the manager to assess and address customer service, repair, or installation needs.
• Perform installations and repairs of garage doors and openers, ensuring customer satisfaction.
• Gain comprehensive knowledge of all products, enhance mechanical skills, and learn new installation techniques to meet our high standards of quality workmanship with minimal warranty issues.
• Implement safe work practices and maintain a safe working environment.
• Ensure all job tickets are accurately completed, signed, and submitted.
• Communicate with management regarding any problems or changes in the scope of work.
• Maintain truck inventory and develop an understanding of all parts, including their numbers and descriptions.

Professional Growth Opportunities:

• Opportunities to attend paid professional training, including training sessions by David Mount at Mount On Site Training in Maryland, a highly regarded industry expert.
• Opportunities to obtain technician certifications through the Institute of Door Dealer Education and Accreditation.

Requirements:

• High School Diploma or equivalent
• Ability to safely lift 75 pounds overhead
• Verifiable experience in the garage door industry
• Welding experience is a plus
• Clean NY State Driver's License
• Ability to pass a drug test
• Ability to obtain a DOT medical certificate (non-CDL)

Compensation & Benefits:

• Competitive hourly salary
• Comprehensive benefits package including medical, life, and disability coverage, and 401(k) plan
• Paid Time Off (PTO)
• Paid major holidays

If you have the required experience and are looking to join a reputable company with a rich history and a commitment to quality, we encourage you to apply for the Experienced Installation/Service Technician position at Overhead Door Company of Greater Syracuse™. We look forward to welcoming you to our team and supporting your professional growth.